On April 26^th I posted a blog (  https://johnenglandcommonsense.com/2013/04/26/a-new-way-to-fly/ ) relating to an unpleasant flying experience with easyJet earlier that month. The problem was a drunk and out of control hen party who for a four and a half hour period basically terrorised those passengers unfortunate enough to be sat near them. Instead of dealing with the problem the cabin crew made matters worse by continuing to serve them alcohol throughout the flight.

On April 12^h, the day after the flight, I emailed  easyJet to tell them what had happened. They replied with an immediate automated acknowledgement and then, on May 8^th, sent a more detailed email stating how sorry they were. They said that their staff are “highly trained”, passenger safety is their “primary concern”, they “take all feedback seriously” and various other predictable corporate sound-bites. They concluded by advising me that they had passed the details on to the cabin crew manager so that he could “investigate this incident internally”.

A further six weeks elapsed until, on June 17th, having heard nothing further, I sent another email enquiring when they expected to conclude their investigations. I am still awaiting a reply and of course, I’m not going to get one.  In truth I didn’t really expect anything positive to come from my initial email, I just wanted to get it off my chest.

So clearly, whatever easyJet may say to the contrary they do not “take all feedback seriously”.  Whilst I’m sure they do care about passenger safety (they’d be stupid not to in these litigation fuelled times!) their prime and overriding desire, obviously, is to fill their flights and make money.

I’d like to say that I’ll never fly with easyJet  again but of course I will, it’s a simple question of economics. Why bite off my nose to spite my face? If an airline is cheaper than its rivals and it gets us to our destination on time and in one piece it will never be short of customers irrespective of the quality of the flight or the passengers, a fact of which all airlines are only too aware. The moral of the story? You get what you pay for. If you don’t like it, go elsewhere. Otherwise, have a few beers before the flight, plug in your MP3, turn up the volume, settle down and just grin and bear it!